This order is a binding contract between both Buyer (purchaser of products) and Seller (Shamrock Labels). Buyer acknowledges acceptance of Sellers terms with receipt of order acknowledgment and/or actual products.
PRICE: Product prices will be listed on each order acknowledgment and are subject to change at Sellers discretion. Should price changes occur to a sales order, at any time before shipment, a revised acknowledgment will be generated
PAYMENT: Seller accepts payment by check, credit card, EFT (electronic funds transfer), or ACH (automated clearing house). Contact Seller for remit to address or bank information.
CREDIT: Credit accounts can be set up with our company at the discretion of our accounting department. Payment terms for credit accounts are Net 30. Contact Seller for additional information.
CREDIT CARDS: Seller accepts Visa, Mastercard, and American Express. Credit card information will be taken at time of order placement and card will be processed at time of shipment. Invoices paid by credit card are subject to a 3% surcharge/convenience fee.
SHIPPING: Products will be shipped via UPS Ground/UPS Freight unless otherwise requested. Alternate carrier shipping is available, but risk of loss or damage passes onto the Buyer, with no claims for lost or damaged goods honored by Seller. Shipping charges are the responsibility of the Buyer unless a contract for such is current and in place with Seller. All requests for expedited shipping are at the expense of the Buyer and must be made in writing.
FULL/PARTIAL ORDERS: Seller ships orders in partial shipments to allow Buyer to receive products as soon as they are available. Should Buyer wish orders to ship complete, a request must be made to Seller at the time of order placement.
DELAYS/CANCELLATIONS: All orders are subject to delays or non-delivery for reasons that are beyond our control. Orders may only be canceled if a.) raw material has not been ordered, b.) the order has not been manufactured, and c.) the order has not shipped.
RETURNS/REFUNDS: Stock products may be returned, in saleable condition, with a return authorization issued by Seller. A restocking fee of fifteen percent (15%) of the merchandise total will apply. Buyer will be responsible for all return shipping costs unless otherwise approved. Custom items are not returnable. All claims for credits and adjustments for non-conforming products, shortages, or invoice discrepancies must be made with Seller within thirty (30) days of
PLATES/TOOLING: Should Seller require Buyer to purchase printing plates, Seller will keep those plates on file for no more than twenty-four (24) months, after which Buyer will be required to purchase new printing plates. If it becomes necessary for Seller to produce new printing plates, out of necessity of wear, before the twenty-four (24) month mark, Buyer will incur the fee. Should Seller require Buyer to purchase tooling required to produce products, Seller will advise Buyer when such tooling is no longer serviceable and is in need of being replaced or maintained.
ARTWORK: Seller accepts artwork in most formats, but prefers to receive files in Adobe Illustrator, Adobe InDesign, and other programs in the Adobe suite. Seller will manipulate art that Buyer supplies, provided that time does not exceed thirty (30) minutes. Seller will charge for art and materials on any product needing art manipulation taking longer than thirty (30) minutes.
SURCHARGES: Seller may impose, at any time, surcharges to be paid by Buyer. Surcharges will be listed out separately on each order invoice with a description of such surcharge.