Terms and Conditions

The following Terms and Conditions of Sale (“Terms and Conditions”) shall apply to all sales made by Drug Package (“Supplier”) to a buyer of Supplier’s goods (“Purchaser”), and every agreement or other undertaking by Supplier is expressly conditioned on Purchaser’s assent to these Terms and Conditions.

Products and Prices

Products, prices, and terms and conditions are subject to change without notice. Purchasers will be notified of any such applicable changes due to changes in products, prices, or terms when orders are placed.

Minimum order: $25 

Custom Products

All custom orders are considered firm and non-cancellable once proof is approved and in production and cannot be canceled without authorization. If cancellation is approved, all production costs, material costs, and expenses will be invoiced and payable when invoice is received by Purchaser.

Quantities: Over runs or under runs, not to exceed 10% of quantities ordered, will constitute acceptable delivery and will be added to or subtracted from invoices based on the actual quantity shipped.

Stock Items

No return of stock items will be accepted after six (6) months from date of delivery. A 15 % restocking charge will be imposed on return of stock items. Returned stock items must be in saleable condition, as solely determined by Supplier, and returned in original packaging.

Artwork Specifications

Modifications to artwork will be quoted on a per order basis. A minimum charge will apply and will be included on all quotations. Supplier will provide acceptable file types for artwork transmission. Please DO NOT embed files in a Microsoft Word file. 

Resale Certificate

A current Resale Certificate and tax-exempt form must be submitted and “on file” prior to processing your initial order. If these certificates and/or forms are not on file, all appropriate taxes and fees will be invoiced to Purchaser.

Methods of Payment

  • C.O.D orders: By money order or certified check only. Subsequent C.O.D. orders may be paid by company check, with pre-approval by our Credit Department
  • Credit Card: Visa, MasterCard, and American Express are accepted on point-of-sale transactions.
  • Open Account: Payments made after 30 days may be subject to interest charges and penalty fees.

Returned Checks

There is a $20.00 service charge for each check returned for any reason.

International Orders

Payment in advance, in U.S. dollars, is required. We will only accept L/Cs or wire transfers. All charges associated with freight, export handling, and specific freight forwarding is the responsibility of the Purchaser.  If a freight forwarder is not chosen by the Purchaser, Supplier will select one. Because these commodities and/or technologies are being exported from the United States in accordance with Export Administration Regulations, diversion contrary to U.S. law is prohibited.

Shipping Methods

By UPS Ground service, or other common carrier, unless otherwise requested. All rush and/or expedited shipment charges will be pre-paid and added to the invoice, unless other arrangements have been made and approved by Supplier

Partial Shipments

Supplier will ship partial orders to speed-up delivery to Purchaser unless told otherwise. If orders are required to be shipped complete, please notify Customer Service when placing the order.

Return Policy (Adjust for appropriate Company)

No returns will be accepted without prior authorization. A numbered return authorization from Drug Package Inc. must accompany all merchandise returned. You may request a return authorization by phone at (800) 325-6137 or by email at sales@drugpackage.com.

Damaged Shipments

All merchandise is inspected, weighed, and carefully packed for shipment before leaving any of our warehouses. The freight company accepts liability when the shipment leaves our facility. Upon delivery of your shipment, promptly check the number and condition of cartons against the Bill of Lading totals before signing the freight Bill of Lading. If damage or loss is discovered – either visible or concealed – you must file a claim with the freight carrier within 14 days of the delivery date. We assume no liability for shipments damaged during transit.


Any discrepancies between quantities shipped and quantities received must be reported to us within 24 hours of receipt of your order.

Acceptance of Orders

A quotation or tender addressed to Purchaser from Supplier does not constitute an offer to sell, and in no circumstances shall any contract arise unless and until the Purchaser submits an order to Supplier, and Supplier issues a written acknowledgment of the order to the Purchaser.

Price/Delivery Terms

Unless otherwise stated in writing, price and delivery terms are F.O.B. site of shipment, as defined in Incoterms 2000, and such prices do not include sales, use or other taxes or any export package cost, transportation, freight handling charges, export/import license fee, customs duties and the like, all of which shall be paid by Purchaser, who shall indemnify Supplier against all claims and liabilities therefore. Unless otherwise specified in writing, delivery dates are estimates only, and Supplier shall not be liable for any damages, consequential or otherwise, resulting from the failure to deliver the goods by a particular date.


Unless otherwise stated in writing, payment terms are thirty (30) days from the date of the invoice for Purchasers with satisfactory credit. In the event payment is not received within forty-five (45) days of the invoice date, a five percent (5%) penalty shall be due. For each subsequent thirty (30) day period from the date the penalty is assessed, interest shall accrue at the rate of one and one-half percent (1.5%) on the unpaid portion of the invoice for each period of thirty (30) days from the due date. Purchaser shall be liable for Supplier’s costs associated with the collection of any amounts past due, including but not limited to attorneys’ fees and court costs. Supplier retains title/security interest in the goods until full payment has been made.

Payment must be made by such means as Supplier may specify, such as by check or electronic funds transfer, provided that Supplier may refuse, in its sole discretion, payment by any means, including, without limitation, credit cards.

Whenever Purchaser becomes insolvent or Supplier in good faith requires security, Supplier may cancel any outstanding contract with Purchaser; revoke any extension of credit to Purchaser; reduce any unpaid debt by enforcing its security interest in all goods (and proceeds therefrom) furnished by Supplier to Purchaser; and take any other steps necessary or desirable to secure Supplier fully with respect to Purchaser’s payment for goods furnished or to be furnished by Supplier.


In the absence of an appropriate written notice with full particulars of any deficiency in the quality or quantity of the good sent to Supplier after Purchaser’s inspection of the goods, Purchaser shall be conclusively deemed to have inspected and accepted the goods within sixty (60) days after receipt. Purchaser may not return any goods, under warranty claim or otherwise, without first reporting to Supplier the reasons for such return and first obtaining and then observing such reasonable instructions as Supplier may give in authorizing any return. In the event Purchaser desires to cancel an order, Supplier may accept such cancellation in its sole discretion, however such cancellation, modification, or suspension of order will not be accepted on terms that will not fully indemnify Supplier against its loss, including recovery of all direct costs incurred, including normal indirect and overhead charges.

Limited Warranty

Supplier warrants that all goods will be free from defects in materials and workmanship for a period of twelve (12) months for non-assembled goods and eighteen (18) months for assembled goods at the time of delivery by Supplier (“Limited Warranty”).The Limited Warranty does not apply if (1) the defect is the result of use or handling of the goods in a manner, circumstances or purposes other than those approved or instructed by Supplier; or (2) the goods are misused or abused or there is evidence of tampering, mishandling, neglect, accidental damages, modification or repair without the approval of Supplier. THE LIMITED WARRANTY PROVIDED ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE LIMITED WARRANTY IS IN LIEU OF ANY OTHER LIABILITY OR OBLIGATION OF SUPPLIER FOR LOSSES, EXPENSES, INCONVENIENCES OR DAMAGES (WHETHER SPECIAL, INDIRECT, SECONDARY, OR CONSEQUENTIAL) ARISING FROM OWNERSHIP OR USE OF THE GOODS. REPAIR, REPLACEMENT, OR CREDIT (AT SUPPLIER’S OPTION) UPON RETURN OF THE GOODS IS PURCHASER’S SOLE REMEDY FOR ANY SUCH LOSSES, EXPENSES, INCONVENIENCES OR DAMAGES. PURCHASER HEREBY WAIVES ANY RIGHTS THAT IT MIGHT OTHERWISE BE ENTITLED TO IN CONNECTION WITH THE MATTERS COVERED IN THIS PARAGRAPH.

No Consequential Damages

Under no circumstances whatsoever shall Supplier and Purchaser be liable to each other for any indirect, special, or consequential damages, whether foreseeable or unforeseeable, and whether based upon lost goodwill, lost resale profits, loss of use of money, work stoppage, impairment of other assets, or otherwise and whether arising out of breach of warranty, breach of contract, strict liability in tort, negligence, misrepresentation, or otherwise, except only in the case of personal injury where applicable law requires such liability.

Patent, Copyright and Trademark Indemnity

In the event that a good supplied by Supplier is claimed to directly infringe a United States patent, copyright or trademark or a foreign patent, copyright or trademark corresponding thereto in effect at the time Supplier issues its invoice or written acknowledgment of the order, then Purchaser shall permit Supplier, at its option and expense, either to (1) procure the right to continue to use such good, (2) replace or modify such good so that the good supplied becomes non-infringing, or (3) accept return of such good and reimburse Purchaser for the purchaser price, less a charge for reasonable wear and depreciation.

Supplier shall at its expense defend any action against Purchaser based on a claim that a good infringes a United States patent, copyright or trademark or a foreign patent, copyright or trademark corresponding thereto, provided that Purchaser: (1) notifies Supplier promptly in writing of such action, and furnishes copies of all demands, process and pleadings; (2) gives Supplier sole control of the defense thereof (and any negotiations for settlement or compromise thereof); and (3) cooperates in the defense thereof at Supplier’s expense.


Supplier shall have no liability to Purchaser for any action or claim alleging infringement based upon any conduct involving: (1) the use of any good in a manner other than as specified by Supplier; (2) the use of any good in combination with other products, equipment, or devices not supplied by Supplier; or (3) the alteration, modification or customization of any good by any person other than Supplier, or by Supplier based on Purchaser’s specifications or otherwise at Purchaser’s direction (regardless of whether such alteration, modification or customization occurs before or after the good is originally shipped by Supplier to Purchaser). In the event of an infringement action or claim against Supplier which is based on any conduct described in the preceding sentence, Purchaser shall indemnify and hold Supplier harmless against all damages, costs or expenses, including reasonable attorneys’ fees paid or incurred by Supplier in connection with such action or claim.

Tooling, Negatives, plates, Artwork and Overruns

If Purchaser pays for tooling, negatives or plates (collectively “tooling”) then such tooling will be the property of Purchaser and will be maintained free of charge by Supplier while being used in production and for a minimum time period of  twenty-four (24) months following the last date of use, after which the tooling will be destroyed, unless otherwise agreed in writing. If Purchaser does not pay for tooling, then any such tooling will be the property of Supplier. All artwork submitted by Purchaser is subject to the approval of Supplier. Supplier will notify Purchaser of any additional charges for retouching or reworking and will bill Purchaser at cost for same. On special orders Supplier reserves the right to ship not in excess of ten percent over or under the quantity ordered.


The invalidity or unenforceability (in whole or in part) of any provision, term or condition hereof, will not affect in any way the validity and enforceability of the remainder of such provision, term or condition, or any other provision, term or condition.

These Terms and Conditions may not be modified, terminated or repudiated, in whole or in part, except in a writing executed by the authorized representatives of Supplier and Purchaser. Supplier may, at its sole option, treat any attempted modification, termination, or repudiation to which it does not assent in writing, as a breach of these Terms and Conditions.

Upon any breach by Purchaser, or failure by Purchaser to comply with any of these Terms and Conditions, or if Purchaser becomes unable to conduct its normal business operations (including inability to meet its obligations as they mature), or if Purchaser becomes the subject of any proceeding under any state or federal bankruptcy law or other law, or makes any assignment for the benefit of creditors, Supplier will have the right to immediately cancel or terminate any and all agreements with or obligations to Purchaser relating to sales of the goods, in whole or in such part, which may result in the non-shipment or cancellation of Purchaser’s pending or future order(s) and/or termination of Purchaser’s relationship with Supplier, and to recover from Purchaser damages for breach (excluding consequential damages) and any unpaid installments due shall become immediately due and payable. All remedies in these Terms and Conditions will be cumulative, and not alternative or exclusive, and will be in addition to all other rights and remedies provided by applicable law. The exercise or failure to exercise any remedy by Supplier will not preclude the exercise of the same or other remedies under these Terms and Conditions.

Supplier will not be deemed to have waived any provision of these Terms and Conditions or any breach by Purchaser of any provision hereof, unless specifically set forth in writing and executed by an authorized representative of Supplier. No such waiver by Supplier will constitute a waiver of such provision or breach on any other occasion.

Supplier shall not be responsible for any failure to fulfill its obligations hereunder due to causes beyond its reasonable control, including without limitation, acts or omissions of government or military authority, terrorist actions, acts of God, shortages of materials, transportation delays, fires, floods, labor disturbances, riots or wars.

These Terms and Conditions, and the transactions contemplated hereby, will be governed by, construed and interpreted in accordance with the substantive laws of the Wisconsin (excluding the Convention on Contracts for the International Sale of Goods) without regard to its conflict of laws rules. Any legal action with respect to any such transaction must be commenced within one year and one day after the cause of action has accrued.

These Terms and Conditions, together with any quotation, order acceptance, or invoice subject to these Terms and Conditions, constitute the entire agreement and understanding of Supplier and Purchaser. Supplier assumes no liability except as expressly provided in these Terms and Conditions.